Refund policy

We want you to be completely satisfied with your purchase from C'est la vie. If for any reason you are not, we offer a hassle-free return policy within 14 days from the date of delivery.

Conditions for Return:
1. The item must be in its original condition, unworn, and undamaged.
2. All original packaging must be intact and included with the returned item.

Return Process:
1. Contact our customer service team within 14 days of receiving your item to initiate the return process. You can reach us via email at info@cestlavie.co
2. Provide your order details and reason for the return to our customer service team.
3. Once your return request is approved, we will provide you with a return shipping label.
4. Pack the item securely in its original packaging.
5. Affix the provided return shipping label to the package and drop it off at your nearest shipping carrier's location.

Refund Process:
1. Once we receive the returned item and verify that it meets our return conditions, we will initiate the refund process.
2. Refunds will be issued to the original payment method used for the purchase.
3. Please allow up to 5-7 business days for the refund to be processed and reflected in your account.

Exclusions:
1. Customized, special orders or personalized items are not eligible for return.
2. Returns received after the 14-day window may be subject to refusal or a restocking fee.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.